Job Description
Key Responsibilities
Contact customers based on leads provided by the dealership.
Explain the features, offers, finance options, and benefits of two-wheelers.
Generate showroom walk-ins through regular follow-up calls.
Schedule and confirm customer appointments with the sales team.
Follow up with customers who have visited the showroom or made inquiries.
Convert inquiries into test rides, bookings, and vehicle sales.
Inform customers about ongoing promotions, exchange offers, festive campaigns, and new model launches.
Maintain accurate records of customer interactions in the CRM system or lead register.
Coordinate with the sales team to ensure timely customer follow-up.
Handle customer queries professionally and escalate complex issues when required.
Achieve daily, weekly, and monthly call, appointment, and conversion targets.
Build and maintain positive customer relationships to encourage repeat business and referrals.
Assist in collecting customer feedback and maintaining high customer satisfaction.