Job Description
Role Overview:
We are hiring a Support Engineer to assist clients using our billing and inventory management software. You will handle live troubleshooting calls from trading businesses to ensure smooth daily operations.
Key Responsibilities:
Resolve client issues regarding billing, GST, and inventory workflows via phone and remote desktop.
Troubleshoot software bugs and handle basic SQL database corrections.
Assist with software installation and POS hardware setup (thermal printers).
Requirements:
Knowledge of trading workflows and basic accounting.
Familiarity with SQL Server and Windows environments.
Strong problem-solving and communication skills.