Job Description
We are hiring a Customer Care Executive for a reputed Washing Machine Service Center located in Chinnakada, Kollam. This position is open to female candidates only. The ideal candidate should be polite, customer-focused, and capable of handling customer interactions efficiently. A minimum qualification of Plus Two (Higher Secondary) with basic computer knowledge is required. The role involves attending customer calls, resolving service-related queries, registering complaints, and providing accurate information regarding service status and schedules. Candidates will also be responsible for updating customer records, coordinating with technicians, following up on service requests, and ensuring customer satisfaction. Strong communication skills in Malayalam are essential, while basic English communication will be an added advantage. The candidate should be well-organized, punctual, and able to manage multiple customer requests in a fast-paced environment. Freshers with good communication and computer skills are encouraged to apply. This position offers a stable office environment, hands-on experience in customer service, and opportunities for career growth in the service industry.