Job Description
We are hiring a Customer Relation Executive for a reputed textile showroom located in Thalayolaparambu, Kottayam. The ideal candidates can be male or female with excellent communication skills, a pleasant personality, and a customer-focused attitude. The role involves handling customer inquiries, resolving complaints, providing product information, and ensuring a smooth and satisfying shopping experience. The candidate will be responsible for building strong customer relationships, following up on customer feedback, and supporting after-sales service. Coordination with the sales and billing team is required to ensure efficient service delivery. The executive should also assist in managing loyalty programs, promotions, and customer engagement activities in the showroom. Basic computer knowledge and experience in CRM or retail customer service will be an added advantage. The candidate must be polite, patient, and able to handle customer interactions professionally in a busy retail environment. Freshers with good communication skills are welcome. Immediate joining preferred with growth opportunities in the textile retail industry.