Food and Beverage Services Job Opening in Kannur

We are currently seeking dedicated and customer-oriented individuals to join our Food and Beverage Services team. The Food and Beverage Services staff will be responsible for delivering high-quality service and ensuring guest satisfaction in our restaurant. Responsibilities: Greet guests as they enter the restaurant, welcoming them warmly and providing assistance with seating arrangements. Present menus to guests, offer recommendations, and provide information about specials and promotions. Take orders accurately and efficiently, ensuring that special requests and dietary restrictions are noted and communicated to the kitchen. Enter orders into the POS system promptly and ensure that they are transmitted to the kitchen and bar without delay. Serve food and beverages to guests in a courteous and timely manner, following service standards and presentation guidelines. Monitor guest satisfaction throughout the dining experience, checking in periodically to ensure that expectations are met and addressing any concerns promptly. Maintain cleanliness and organization in the dining area, including tables, chairs, condiments, and service stations. Assist with setting up and breaking down dining room sections, including arranging tables, chairs, and place settings. Process guest payments accurately, handling cash, credit card, and electronic transactions with care and attention to detail. Upsell additional menu items, specials, and promotions to guests, maximizing revenue opportunities and enhancing the dining experience. Collaborate with kitchen and bar staff to ensure efficient communication and coordination of orders. Follow health and safety regulations, sanitation standards, and alcohol service policies to prevent accidents, injuries, and liability issues. Attend training sessions and staff meetings to stay informed about menu changes, specials, and service procedures. Uphold company policies, procedures, and standards of conduct, promoting teamwork, respect, and professionalism in all interactions and activities. Requirements: Previous experience in a food and beverage service role, preferably in a restaurant or hospitality setting. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management. Customer-focused mindset and passion for delivering exceptional service, going above and beyond to exceed guest expectations. Ability to multitask and prioritize tasks in a fast-paced environment, maintaining composure and professionalism under pressure. Physical stamina and ability to stand for long periods, walk, bend, stoop, and lift trays or objects weighing up to [X] pounds. Basic math skills for processing orders, calculating bills, and handling payments accurately. Flexibility to work evenings, weekends, and holidays, as required by the restaurant's operating hours and service schedule. Certification in food safety and alcohol service (e.g., TIPS, ServSafe) preferred but not mandatory. Benefits: Competitive hourly wage Employee meal discounts or allowances Provident fund (PF) or Employee Provident Fund (EPF) for full-time employees Training and opportunities for advancement within the company Positive and supportive work environment