Restaurant Captain Job Opening in Aluva

A restaurant captain, also known as a head waiter or head server, plays a crucial role in ensuring the smooth operation of a restaurant. In Aluva, a town in the Indian state of Kerala, the job description for a restaurant captain may include the following responsibilities: Supervising Service: The restaurant captain oversees the dining area to ensure that guests are attended to promptly and courteously. They monitor the service staff to ensure that they provide efficient and attentive service to guests. Customer Relations: Maintaining excellent customer relations is a key aspect of the job. The captain greets guests, assists with seating arrangements, and addresses any concerns or complaints that may arise during the dining experience. They strive to ensure that guests have a positive dining experience and are likely to return. Staff Training and Supervision: The captain is responsible for training new service staff and ensuring that all staff members adhere to the restaurant's service standards. They may provide ongoing coaching and feedback to improve staff performance. Order Management: The captain oversees the order-taking process, ensuring accuracy in taking orders and relaying them to the kitchen staff. They coordinate with the kitchen team to ensure timely preparation and delivery of food to guests. Table Maintenance: Maintaining cleanliness and orderliness in the dining area is essential. The captain ensures that tables are set properly, with clean utensils and tableware, and that the dining area is tidy throughout service hours. Upselling and Menu Knowledge: The captain is knowledgeable about the menu items and can make recommendations to guests based on their preferences. They may also upsell menu items or special promotions to increase revenue. Handling Payments: The captain may be responsible for processing guest payments, including handling cash transactions and processing credit card payments. They ensure accuracy in billing and handle any discrepancies or issues that arise during the payment process. Inventory Management: Monitoring inventory levels of essential items such as tableware, linens, and condiments is often part of the captain's responsibilities. They may place orders for replenishment as needed to ensure smooth operations. Compliance with Health and Safety Regulations: The captain ensures that the restaurant complies with all health and safety regulations, including cleanliness standards, food handling procedures, and fire safety protocols. Assisting with Special Events: During special events or busy periods, the captain may assist in coordinating reservations, managing larger groups of guests, and ensuring that all guests receive prompt and attentive service. Overall, the restaurant captain plays a vital role in ensuring the smooth operation of the restaurant and providing guests with a memorable dining experience in Aluva.