Spare Parts Incharge Job Opening in Thiruvananthapuram

As part of our commitment to providing exceptional support to our clients, we are seeking a dedicated and organized Spare Parts Incharge to manage our spare parts department and ensure the availability of spare parts inventory to meet customer needs efficiently. You will play a critical role in ensuring the availability of spare parts, maintaining accurate inventory records, and providing timely support to customers and internal stakeholders. Responsibilities: Manage the spare parts department, including inventory control, stock replenishment, and order processing, to ensure the availability of spare parts for customer needs. Maintain accurate records of spare parts inventory, including stock levels, replenishment orders, and sales transactions, using inventory management software or manual tracking systems. Monitor stock levels and reorder points for spare parts, forecasting demand based on historical sales data, customer orders, and equipment maintenance schedules. Coordinate with suppliers and vendors to procure spare parts and components, negotiating pricing, terms, and delivery schedules to optimize inventory levels and minimize lead times. Receive incoming shipments of spare parts, verify quantities and specifications against purchase orders, and inspect parts for quality and compliance with specifications. Organize and maintain the storage and shelving of spare parts inventory in an orderly manner, ensuring efficient access, visibility, and protection from damage or loss. Conduct regular stock audits and cycle counts to reconcile inventory records, identify discrepancies, and address issues such as stockouts, overages, or obsolete parts. Process customer orders for spare parts, providing accurate pricing, availability, and delivery information, and coordinating order fulfillment and shipping arrangements. Assist customers with spare parts inquiries, technical support, and troubleshooting, providing guidance on part identification, compatibility, and installation procedures. Coordinate with service technicians, repair teams, and field service personnel to ensure timely availability of spare parts for equipment repairs and maintenance activities. Collaborate with the sales team to promote spare parts sales, upsell related products or services, and identify opportunities to enhance customer satisfaction and loyalty. Implement policies, procedures, and best practices for spare parts management, including warranty claims, returns, and disposal of obsolete inventory. Train and supervise spare parts staff, providing guidance, coaching, and performance feedback to ensure productivity, accuracy, and customer service excellence. Stay updated on product specifications, technical documentation, and industry trends related to spare parts and equipment, sharing insights and knowledge with the team. Adhere to company policies, safety regulations, and ethical standards in all spare parts operations, maintaining professionalism and integrity in customer interactions and business dealings. Requirements: Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred). Proven experience in spare parts management, inventory control, or procurement roles, preferably in the [industry/sector] sector. Strong knowledge of spare parts inventory management principles, techniques, and best practices, with proficiency in inventory management software or ERP systems. Excellent organizational and multitasking skills, with the ability to prioritize tasks, meet deadlines, and manage competing demands in a fast-paced environment. Analytical mindset and attention to detail, with the ability to analyze data, identify trends, and make data-driven decisions to optimize spare parts operations. Effective communication and interpersonal skills, with the ability to interact professionally with customers, suppliers, and internal stakeholders at all levels. Customer-focused attitude and problem-solving abilities, with a commitment to delivering high-quality service and support to meet customer needs. Strong negotiation and vendor management skills, with the ability to build and maintain positive relationships with suppliers and negotiate favorable terms. Proficiency in computer skills, including MS Office applications (Excel, Word, Outlook) and inventory management software. Flexibility to work extended hours, weekends, or on-call shifts as needed to support operational requirements and customer demands. Fluency in Malayalam; proficiency in English or other languages is an advantage. Benefits: Competitive salary package with performance-based incentives. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for career growth and advancement within the company. Training and development programs to enhance skills and knowledge in spare parts management. Supportive work environment with a collaborative team culture.