Restaurant Captain Job Opening in Payyanur

As a Restaurant Captain in Payyanur, your primary responsibility is to oversee the dining experience and ensure exceptional service delivery to guests. You will lead the front-of-house team, coordinate table assignments, supervise service operations, and ensure guest satisfaction by providing personalized attention and resolving any issues or concerns promptly and professionally. Responsibilities: Guest Service Excellence: Greet guests warmly upon arrival, escort them to their tables, and ensure a smooth and welcoming dining experience. Provide personalized attention to guests, anticipate their needs, and respond promptly to requests or inquiries to ensure satisfaction. Team Leadership: Supervise and coordinate the activities of waitstaff, hosts/hostesses, and other front-of-house personnel. Assign duties, provide guidance, and motivate team members to deliver exceptional service and uphold quality standards. Service Coordination: Manage table assignments, reservations, and seating arrangements to optimize table turnover and ensure efficient service flow. Coordinate with kitchen staff, bartenders, and other restaurant departments to ensure timely preparation and delivery of food and beverages. Order Management: Take orders from guests, input them accurately into the POS system, and communicate special requests or dietary restrictions to the kitchen and service staff. Monitor order progress, ensure prompt delivery of food and drinks, and address any discrepancies or issues promptly. Menu Knowledge: Maintain a comprehensive understanding of the menu offerings, including ingredients, preparation methods, and specials. Provide recommendations and suggestions to guests, upsell menu items, and promote featured dishes or beverages. Quality Assurance: Ensure that food and beverages are served according to established quality and presentation standards. Conduct regular checks of table settings, cleanliness, and ambiance to maintain a welcoming and attractive dining environment. Guest Relations: Build rapport with guests, engage in friendly conversation, and create a memorable dining experience. Address guest feedback, concerns, or complaints promptly and professionally, striving to resolve issues and exceed expectations. Training and Development: Provide training and orientation to new staff members on service standards, menu knowledge, and job responsibilities. Conduct ongoing training sessions and performance evaluations to enhance team members' skills and capabilities. Qualifications: Diploma or degree in Hospitality Management, Hotel Administration, or related field preferred. Proven experience in restaurant service or guest relations roles, with at least 2-3 years of experience in a supervisory or leadership capacity. Excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong leadership abilities, with the ability to motivate and inspire team members to deliver outstanding service. Customer-focused mindset and a passion for creating memorable dining experiences. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Knowledge of POS systems, restaurant operations, and food safety regulations. Flexibility to work evenings, weekends, and holidays as required by the nature of the hospitality industry. As a Restaurant Captain in Payyanur, you will play a pivotal role in ensuring the smooth operation of the dining establishment and delivering exceptional service to guests. Your leadership, communication skills, and commitment to guest satisfaction will contribute to the success and reputation of the restaurant.