Receptionist Job Opening in Ernakulam

As a Receptionist in Ernakulam, you will be the first point of contact for visitors and customers, providing excellent customer service and administrative support. Your primary responsibility is to greet guests, answer inquiries, manage phone calls, and perform various clerical tasks to ensure smooth operations in the office or establishment. Responsibilities: Greeting and Welcoming Visitors: Welcome visitors, guests, and clients in a friendly and professional manner. Direct visitors to appropriate personnel or departments and provide them with necessary assistance. Answering Phone Calls: Manage incoming phone calls, transferring calls to the appropriate individuals or departments. Take and relay messages accurately and promptly to ensure effective communication. Customer Service: Address inquiries and provide information to visitors regarding the organization, its services, and facilities. Assist customers with appointment scheduling, reservations, and other inquiries or requests. Administrative Support: Perform various administrative tasks, including data entry, filing, photocopying, and faxing documents. Assist with the preparation of correspondence, reports, and presentations as needed. Appointment Scheduling: Schedule appointments, meetings, and conference room reservations for staff and clients. Maintain and update calendars to ensure accuracy and availability. Mail Handling: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and packages for pickup or delivery. Maintaining Reception Area: Keep the reception area clean, organized, and presentable at all times. Ensure adequate stock of office supplies and promotional materials in the reception area. Security and Access Control: Monitor and control access to the premises, issuing visitor badges and maintaining visitor logs as necessary. Alert appropriate personnel in case of security breaches or emergency situations. Collaboration and Communication: Coordinate with other departments and personnel to address visitor needs and requests. Communicate effectively with colleagues and supervisors to ensure seamless operations. Qualifications: High school diploma or equivalent; additional certification in office administration or hospitality is a plus. Proven experience as a receptionist, front desk representative, or similar role. Excellent communication and interpersonal skills, with a friendly and professional demeanor. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to multitask and prioritize tasks effectively in a fast-paced environment. Customer service-oriented attitude with a positive and proactive approach. Ability to handle sensitive information with confidentiality and discretion. Knowledge of office equipment, such as multi-line phone systems and fax machines. As a Receptionist in Ernakulam, you will play a crucial role in providing exceptional customer service and administrative support to visitors, clients, and staff. Your professionalism, organizational skills, and attention to detail will contribute to the overall efficiency and effectiveness of the office or establishment.