Inside Sales Manager Job Opening in Malappuram

As an Inside Sales Manager, you will be responsible for leading and managing the inside sales team to achieve sales targets, drive revenue growth, and deliver exceptional customer service. If you have proven leadership skills, a track record of success in inside sales, and a passion for driving business results, we invite you to apply for this position. Responsibilities: Sales Leadership: Lead, coach, and motivate the inside sales team to achieve individual and team sales targets. Set clear sales objectives, performance expectations, and KPIs for team members and provide ongoing feedback and guidance to support their development. Sales Strategy: Develop and implement strategic sales plans and initiatives to drive revenue growth and expand market share. Identify opportunities for sales optimization, process improvements, and new business development to maximize sales performance. Pipeline Management: Manage the sales pipeline and lead generation activities to ensure a steady flow of qualified leads and opportunities. Monitor and analyze sales metrics, conversion rates, and sales forecasts to identify trends and opportunities for improvement. Customer Engagement: Build and maintain strong relationships with customers through proactive communication, follow-up, and personalized service. Collaborate with the sales team to understand customer needs, address inquiries, and provide solutions that meet or exceed customer expectations. Product Knowledge: Develop a deep understanding of company products, services, and solutions. Train and empower the inside sales team with product knowledge, sales techniques, and objection handling strategies to effectively position and sell company offerings. Sales Support: Provide support and assistance to inside sales representatives in managing customer accounts, preparing quotes, processing orders, and resolving customer issues or concerns. Ensure timely and accurate delivery of sales support services to meet customer needs. Performance Monitoring: Monitor and evaluate the performance of the inside sales team against sales targets and performance metrics. Track individual and team performance, conduct performance reviews, and implement performance improvement plans as needed. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments. Conduct market research and analysis to identify opportunities for growth and differentiation in the market. Cross-Functional Collaboration: Collaborate with other departments, including marketing, customer service, and operations, to align sales efforts with overall business objectives. Communicate effectively with cross-functional teams to drive collaboration and achieve shared goals. Requirements: Leadership Skills: Strong leadership qualities with the ability to inspire, motivate, and coach a team towards achieving sales targets and objectives. Sales Experience: Proven track record of success in inside sales, sales management, or related roles. Previous experience in B2B or B2C sales environments is preferred. Communication Skills: Excellent communication and interpersonal skills. Ability to communicate effectively with customers, team members, and stakeholders at all levels of the organization. Analytical Skills: Strong analytical and problem-solving abilities. Ability to analyze sales data, identify trends, and make data-driven decisions to drive sales performance. Customer Focus: Customer-centric mindset with a commitment to delivering exceptional customer service and building long-term customer relationships. Result Orientation: Results-driven with a focus on achieving sales targets and driving business growth. Ability to work under pressure and adapt to changing priorities and business demands. Teamwork: Collaborative attitude and ability to work effectively as part of a team. Willingness to share knowledge, support colleagues, and contribute to a positive work environment. Bachelor's Degree: Bachelor's degree in business administration, marketing, sales, or a related field is preferred but not required. Relevant work experience and proven sales performance will be considered.