Room Service Job Opening in Wayanad

As a Room Service Attendant, you will play a crucial role in providing excellent service to guests staying at our resort in Wayanad. Your primary responsibility is to deliver food, beverages, and other amenities directly to guests' rooms in a timely and professional manner. This position requires attention to detail, strong customer service skills, and the ability to work efficiently in a fast-paced environment. Responsibilities: Order Delivery: Receive orders from guests either via phone or through the resort's ordering system. Prepare trays with ordered items, ensuring accuracy and presentation. Timely Service: Deliver orders to guests' rooms promptly, following designated routes and schedules. Ensure that all orders are delivered within the promised time frame. Customer Interaction: Greet guests warmly upon delivery and confirm their satisfaction with the order. Handle any additional requests or inquiries from guests courteously and efficiently. Product Knowledge: Have a thorough understanding of the menu items, including ingredients, preparation methods, and special dietary options. Provide recommendations to guests based on their preferences and dietary restrictions. Order Accuracy: Double-check orders before leaving the kitchen to ensure accuracy and completeness. Verify the order with guests upon delivery to confirm that everything meets their expectations. Upkeep of Service Equipment: Ensure that service trays, carts, and other equipment are clean, organized, and properly maintained. Report any equipment malfunctions or maintenance issues to the appropriate department. Hygiene and Safety: Adhere to proper food handling and hygiene standards at all times. Follow safety protocols and procedures to prevent accidents or injuries during service. Qualifications and Skills: High school diploma or equivalent qualification. Previous experience in room service, food delivery, or customer service roles preferred but not required. Excellent communication and interpersonal skills, with a friendly and positive attitude. Ability to work efficiently under pressure and prioritize tasks effectively. Strong attention to detail and accuracy in order delivery. Basic math skills for processing payments and making change. Physical stamina to walk and stand for extended periods and carry trays or carts. Benefits: Competitive hourly wage with opportunities for tips. Flexible scheduling options for full-time and part-time positions. Training and support to enhance skills and knowledge. Employee discounts on resort amenities and services. Positive work environment with opportunities for advancement. Join our team as a Room Service Attendant and contribute to creating memorable experiences for guests at our resort in Wayanad, Kerala.