Inside Sales Staff Job Opening in Kozhikode

As an Inside Sales Staff member, you will be responsible for generating sales leads, communicating with potential customers, and closing deals over the phone or through online channels. Your role involves understanding customer needs, promoting products or services, and maintaining customer relationships to achieve sales targets. This position requires strong communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced sales environment. Responsibilities: Lead Generation: Identify potential leads through research, cold calling, email campaigns, and other lead generation strategies. Qualify leads based on predefined criteria and prioritize them for follow-up and engagement. Customer Communication: Engage with prospective customers via phone calls, emails, and online chat platforms to understand their needs and requirements. Present product or service offerings in a compelling manner, highlighting key features, benefits, and value propositions. Sales Pitch and Presentation: Deliver effective sales pitches and presentations to prospects, addressing their pain points and offering solutions that meet their needs. Customize sales presentations and proposals based on the specific requirements and preferences of each prospect. Negotiation and Closing: Negotiate terms and pricing with potential customers to secure sales agreements and close deals. Handle objections and overcome resistance through effective communication and relationship-building techniques. Order Processing and Follow-Up: Assist customers with order processing, including completing sales transactions, issuing invoices, and coordinating product delivery or service activation. Follow up with customers post-sale to ensure satisfaction, address any issues or concerns, and encourage repeat business. CRM Management: Maintain accurate and up-to-date records of customer interactions, sales activities, and lead status in the company's CRM system. Use CRM data to track sales performance, analyze trends, and generate reports for management review. Qualifications and Skills: Previous experience in sales, telemarketing, or customer service roles is preferred. Excellent communication skills, both verbal and written, with a persuasive and engaging communication style. Strong negotiation and closing skills, with the ability to overcome objections and drive sales conversions. Customer-centric approach and the ability to build rapport and trust with prospects and customers. Good organizational and time management skills, with the ability to prioritize tasks and meet sales targets. Familiarity with CRM software and sales automation tools is an advantage. Fluency in multiple languages, especially English and Malayalam, may be beneficial for reaching diverse customer segments. Benefits: Competitive salary package with performance-based incentives. Opportunities for career growth and advancement within the sales team. Comprehensive training and support to enhance sales skills and product knowledge. Positive work environment with a supportive team and management. Join our team as an Inside Sales Staff member and contribute to driving sales growth and customer satisfaction in Kozhikode, Kerala.