Service Advisor Job Opening in Kottarakkara

As a Service Advisor, you will serve as the primary point of contact for customers requiring vehicle maintenance or repair services. Your role involves assessing customer needs, scheduling appointments, and coordinating service activities with the service department. Additionally, you will provide guidance and recommendations to customers regarding necessary repairs and maintenance to ensure their vehicles are safe and roadworthy. The ideal candidate will have excellent communication skills, automotive knowledge, and a customer-centric approach. Key Responsibilities: Customer Interaction: Greet customers in a friendly and professional manner, actively listen to their concerns, and gather information about vehicle issues or service requirements. Provide accurate information about available services, service packages, and pricing to help customers make informed decisions. Service Scheduling: Schedule service appointments based on customer preferences, service availability, and technician availability. Coordinate with the service department to ensure efficient scheduling and allocation of resources. Vehicle Inspection and Assessment: Conduct visual inspections of vehicles and perform initial assessments to identify service needs, maintenance requirements, and repair issues. Communicate findings and recommendations to customers, explaining the urgency and importance of specific repairs or maintenance tasks. Service Coordination: Liaise with service technicians to relay customer concerns, service requests, and vehicle information accurately. Monitor the progress of service jobs, update customers on the status of their vehicles, and provide estimated completion times. Customer Education and Consultation: Educate customers about routine maintenance schedules, manufacturer recommendations, and best practices for vehicle care to maximize longevity and performance. Offer advice and recommendations regarding preventive maintenance, necessary repairs, and potential upgrades or enhancements. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing inquiries promptly, resolving complaints effectively, and maintaining open communication throughout the service process. Follow up with customers after service appointments to gather feedback, address any concerns, and ensure satisfaction with the service provided. Qualifications and Skills: Diploma or certification in Automotive Technology, Automotive Engineering, or a related field. Proven experience in customer service, preferably in an automotive service environment. Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members. Automotive knowledge and understanding of vehicle systems, components, and maintenance requirements. Excellent organizational skills and attention to detail to manage service appointments and customer records effectively. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Proficiency in using computerized service management systems and software applications. Additional Information: This position may require occasional weekend work or extended hours during peak service periods. Training and professional development opportunities may be provided to enhance technical knowledge and customer service skills.