Laptop Technician Job Opening in Thiruvananthapuram

As a Laptop Technician, you will be responsible for diagnosing, repairing, and maintaining laptops and other computer devices. Your role involves troubleshooting hardware and software issues, performing upgrades and installations, and providing technical support to customers. The ideal candidate will have strong technical skills, experience in laptop repair, and the ability to deliver high-quality service in a fast-paced environment. Key Responsibilities: Diagnosis and Repair: Inspect laptops to identify hardware and software problems, including malfunctioning components, software glitches, and connectivity issues. Perform diagnostic tests, disassemble laptops, and replace or repair defective parts such as motherboards, hard drives, RAM, processors, and peripherals. Hardware Upgrades and Installations: Upgrade laptop hardware components, including memory (RAM), storage drives (HDD or SSD), graphics cards, and wireless network adapters, to improve performance and functionality. Install operating systems, device drivers, software applications, and security patches on laptops according to customer specifications and requirements. Data Recovery and Backup: Retrieve data from damaged or corrupted laptops using specialized software tools and techniques for data recovery. Recommend and implement backup solutions to safeguard critical data and prevent data loss in the event of hardware failures or system crashes. Technical Support: Provide technical assistance and guidance to customers over the phone, via email, or in person to troubleshoot laptop issues, answer questions, and resolve technical problems. Offer recommendations on maintenance, upgrades, and security measures to optimize laptop performance and prolong lifespan. Quality Assurance: Conduct thorough testing and quality checks on repaired laptops to ensure proper functionality, performance, and reliability. Document repair processes, parts used, and test results accurately in service records or customer reports. Customer Service: Interact professionally and courteously with customers to understand their concerns, explain repair options, and provide estimates for service fees and turnaround times. Manage customer expectations, follow up on repair status, and ensure customer satisfaction with the service provided. Qualifications and Skills: Diploma or certification in Computer Hardware Engineering, Information Technology, or a related field. Proven experience as a laptop technician or computer repair technician, with hands-on experience in laptop troubleshooting and repair. Strong knowledge of laptop hardware components, operating systems (Windows, macOS, Linux), and diagnostic tools. Proficiency in disassembly, assembly, and soldering techniques for laptop repair and component replacement. Familiarity with data recovery methods, backup procedures, and antivirus software. Excellent problem-solving skills, attention to detail, and ability to work independently or as part of a team. Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Additional Information: This position may require occasional travel to customer locations for onsite repairs or service calls. Training and certification programs may be available to expand technical skills and stay current with advancements in laptop technology.