Telecaller Job Opening in Piravom

Making Outbound Calls: The primary responsibility is to make outbound calls to potential or existing customers. These calls could be for various purposes such as sales, marketing, surveys, appointment setting, or follow-ups. Receiving Inbound Calls: Answering incoming calls from customers or prospects who are inquiring about the company's products or services. Providing information and resolving their queries in a professional and courteous manner. Customer Service: Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Data Entry: Updating customer information in the database during and after each call. Accurate and timely data entry is crucial for maintaining records. Product/Service Knowledge: Developing a good understanding of the company's products or services to effectively communicate features and benefits to customers. Sales Targets: Achieving set sales targets by persuading customers to purchase company products or services. This might involve upselling or cross-selling. Follow-up Calls: Making follow-up calls to customers to ensure satisfaction with the company's products or services. This helps in building long-term relationships with customers. Documentation: Maintaining call logs, call reports, and other relevant documentation. Adhering to Scripts and Guidelines: Following pre-defined scripts and guidelines for calls to maintain consistency and professionalism. Team Collaboration: Collaborating with the sales or marketing team to ensure cohesive efforts towards company goals. Requirements: Excellent communication skills in the local language (Malayalam) and English. Good interpersonal skills to handle customer queries and complaints effectively. Basic computer skills for data entry and using CRM software. Patience and persistence in dealing with customers. Prior experience in a similar role is a plus. High school diploma or equivalent; additional education in customer service is a bonus. Working Conditions: This is typically an office-based job where telecallers work in shifts. May require sitting for long periods while making and receiving calls. Fast-paced environment, especially during peak call times. Training may be provided by the company to familiarize new telecallers with products, services, and procedures. Salary: The salary range for a telecaller in Piravom can vary based on experience, company size, and other factors. It's typically an entry-level position with opportunities for growth.