Automobile Service Advisor Job Opening in Kalady

An Automobile Service Advisor plays a crucial role in the automotive service industry. They act as a liaison between customers and the service department of an automobile dealership or repair shop. Their primary responsibility is to ensure customer satisfaction by providing exceptional service and accurate information regarding vehicle maintenance and repairs. Key Responsibilities: Customer Interaction: Greet customers and assist them with their service needs. Listen to their concerns and gather information about their vehicle's issues. Service Recommendations: Inspect vehicles and consult with technicians to determine necessary repairs and maintenance. Provide customers with detailed explanations of recommended services, including cost estimates and time required. Appointment Scheduling: Coordinate service appointments based on customer availability and the shop's capacity. Maintain an organized schedule to ensure efficient workflow. Vehicle Status Updates: Keep customers informed about the status of their vehicles throughout the repair process. Communicate any delays or additional repairs needed. Upselling and Cross-Selling: Recommend additional services or products that may benefit the customer's vehicle, such as preventive maintenance, parts upgrades, or accessories. Documentation and Billing: Prepare accurate service orders and invoices. Ensure all necessary paperwork is completed correctly, including warranty claims and customer signatures. Customer Satisfaction: Address any customer concerns or complaints promptly and professionally. Follow up with customers after service to ensure satisfaction and encourage feedback. Technical Knowledge: Stay up-to-date with automotive technology, service procedures, and manufacturer guidelines. Be able to explain technical details to customers in an understandable manner.