Customer Relation Executive Job Opening in Palakkad

As a Customer Relations Executive, you will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will serve as the primary point of contact for customers, representing our company and its services. This role requires excellent communication skills, a customer-centric approach, and the ability to multitask effectively. Key Responsibilities: Respond to customer inquiries via phone, email, and in-person Provide information about products/services and assist customers in making purchasing decisions Resolve customer complaints and issues in a timely and professional manner Maintain accurate records of customer interactions and transactions Collaborate with other team members to ensure seamless customer experiences Upsell and cross-sell products/services to customers when appropriate Stay up-to-date on product knowledge and company offerings Work towards achieving customer satisfaction goals and targets set by the company Handle administrative tasks related to customer relations, such as data entry and report generation Contribute to the development of customer service policies and procedures Requirements: Bachelor's degree in Business Administration, Marketing, or related field preferred Proven experience in customer service or a related role Excellent communication skills in English and Malayalam (both written and verbal) Strong interpersonal skills and the ability to build rapport with customers Problem-solving abilities and a customer-focused mindset Proficiency in MS Office applications (Word, Excel, Outlook) Ability to work in a fast-paced environment and handle multiple tasks simultaneously Knowledge of CRM software is a plus Prior experience in the [insert industry] sector is advantageous Willingness to work flexible hours, including weekends and holidays if required Benefits: Competitive salary based on experience and qualifications Performance-based incentives Training and development opportunities Health insurance benefits Friendly and collaborative work environment