Service Manager Job Opening in Malappuram

As a Service Manager in Malappuram, your primary responsibility is to oversee the operations of the service department, ensuring efficient and high-quality service delivery to customers. You will manage a team of service technicians, coordinate service activities, and uphold customer satisfaction standards to drive business growth and maintain a positive reputation. Key Responsibilities: Team Management: Supervise, train, and mentor service technicians, advisors, and support staff to ensure they have the necessary skills, resources, and guidance to perform their roles effectively. Foster a culture of collaboration, accountability, and continuous improvement within the service team. Service Operations: Plan, organize, and oversee day-to-day service operations, including vehicle inspections, repairs, maintenance, and customer support activities. Allocate resources, schedule appointments, and prioritize tasks to optimize workflow and meet service targets. Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service experiences, addressing inquiries, and resolving issues promptly and professionally. Act as a primary point of contact for escalated customer concerns and ensure timely resolution to enhance customer satisfaction. Quality Assurance: Maintain high standards of service quality and safety by implementing best practices, standard operating procedures (SOPs), and quality control measures. Conduct regular inspections, audits, and performance reviews to identify areas for improvement and ensure compliance with service standards. Technical Support: Provide technical expertise and support to service technicians, advisors, and customers as needed. Troubleshoot complex service issues, diagnose vehicle problems, and recommend appropriate solutions or repairs to ensure accurate and timely service delivery. Parts Management: Oversee parts inventory management, ordering, and replenishment processes to ensure availability of required parts and accessories for service repairs. Monitor parts usage, stock levels, and procurement costs to optimize inventory control and minimize stockouts or overages. Service Sales: Promote and sell service packages, maintenance plans, and additional service offerings to customers to maximize revenue and profitability. Collaborate with sales teams to identify upselling and cross-selling opportunities and drive incremental service sales. Performance Monitoring: Track and analyze service department performance metrics, including service volume, productivity, efficiency, and customer satisfaction scores. Prepare reports, dashboards, and performance summaries to assess performance trends, identify areas for improvement, and make data-driven decisions. Budget Management: Develop and manage the service department budget, including labor costs, parts expenses, equipment maintenance, and facility expenditures. Monitor expenses, control costs, and identify opportunities to improve efficiency and reduce operational expenses. Regulatory Compliance: Ensure compliance with industry regulations, safety standards, and manufacturer guidelines governing service operations. Stay informed about industry developments, technological advancements, and regulatory changes impacting the automotive service sector. Qualifications: Bachelor's degree in automotive technology, mechanical engineering, business administration, or a related field. Master's degree or professional certification (e.g., ASE certification) is a plus. Proven experience in automotive service management, including hands-on experience as a service advisor or technician. Strong leadership, communication, and interpersonal skills. Excellent problem-solving abilities and decision-making capabilities. Proficiency in using automotive service management software, CRM systems, and Microsoft Office applications. Knowledge of automotive diagnostics, repair procedures, and service maintenance schedules. Understanding of customer service principles and techniques. Ability to work effectively under pressure and adapt to changing priorities in a fast-paced environment. Commitment to quality, safety, and customer satisfaction. Valid driver's license and clean driving record. Joining our team as a Service Manager offers an exciting opportunity to lead a dynamic service department, drive operational excellence, and deliver exceptional service experiences to customers in Malappuram. If you have a passion for automotive service, strong leadership skills, and a commitment to customer satisfaction, we encourage you to apply and become part of our service team.