Receptionist Job Opening in Thiruvananthapuram

As a Receptionist in Trivandrum, your role is crucial in creating a positive first impression for visitors and guests, handling inquiries, and providing administrative support to ensure the smooth functioning of the office or establishment. You will be the first point of contact for clients, customers, and other stakeholders, and your professionalism and customer service skills are essential in maintaining a welcoming and efficient reception area. Key Responsibilities: Greeting Visitors: Welcome visitors, guests, and clients in a warm and professional manner as they arrive at the reception area, and direct them to the appropriate person or department. Answering Inquiries: Answer incoming phone calls, emails, and inquiries promptly and courteously, providing information, assistance, or directing inquiries to the relevant individuals or departments. Managing Front Desk: Maintain a clean, organized, and well-presented front desk area, including reception desk, waiting area, and lobby, ensuring a professional and welcoming environment for visitors and guests. Appointment Scheduling: Schedule appointments, meetings, and conference room bookings for staff and clients using scheduling software or calendars, and notify relevant parties of appointments and changes. Handling Mail and Deliveries: Receive and distribute incoming mail, packages, and deliveries, and coordinate outgoing mail and courier services, ensuring timely and efficient handling of correspondence and packages. Administrative Support: Provide administrative support to staff and management, including photocopying, filing, data entry, and other clerical tasks as needed to assist with office operations. Security and Access Control: Monitor access to the premises, issue visitor badges or passes as required, and ensure compliance with security protocols and procedures to maintain a safe and secure environment. Customer Service: Address customer inquiries and complaints courteously and professionally, and escalate issues to the appropriate personnel for resolution, ensuring customer satisfaction and retention. Maintaining Records: Maintain accurate records of visitor logs, appointments, and other relevant information, and generate reports as needed to track visitor traffic and reception area activities. Team Collaboration: Collaborate with other administrative staff and departments to ensure seamless coordination and communication, and provide support for special projects or events as required. Qualifications: High school diploma or equivalent qualification. Additional certification in office administration or receptionist training is a plus. Proven experience as a receptionist, front desk officer, or similar role, with strong customer service and administrative skills. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with office equipment such as multi-line phone systems, printers, and scanners. Ability to remain calm and composed under pressure, handle difficult situations with tact and diplomacy, and maintain confidentiality and discretion. Positive attitude, reliability, and willingness to learn and adapt to changing responsibilities and priorities. Previous experience in a hospitality, healthcare, or corporate environment is preferred. Joining our team as a Receptionist offers an opportunity to play a pivotal role in providing exceptional customer service and administrative support, contributing to the smooth operation of our office in Trivandrum. If you are a friendly, organized, and proactive individual with a passion for customer service, we encourage you to apply and become part of our team.