Front office Executive Job Opening in Wayanad

As a Front Office Executive, you will be the first point of contact for guests arriving at our hotel/resort in Wayanad. You will be responsible for providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. Key Responsibilities: Greet guests as they arrive and inquire into their reservation status. Assist guests with check-in and check-out processes, ensuring all required information is accurately recorded. Handle guest requests promptly and professionally, ensuring their comfort and satisfaction. Manage reservations and room assignments using the hotel's booking system. Answer phone calls and respond to emails, providing information about the hotel's services, facilities, and rates. Process payments and maintain accurate records of transactions. Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained for guest arrivals. Address guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary. Maintain a clean and organized front desk area, including the display of promotional materials and brochures. Assist with administrative tasks such as filing, data entry, and preparing reports for management.