Service Advisor Job Opening in Kannur

Customer Interaction: Greet customers and provide a warm welcome to the service center. Listen attentively to customer concerns and document vehicle issues accurately. Service Recommendations: Inspect vehicles and consult with customers to understand service needs. Provide clear and detailed explanations of recommended services or repairs. Estimates and Quotations: Prepare detailed cost estimates for services, including parts and labor. Present and explain service quotations to customers, ensuring transparency. Appointment Scheduling: Schedule service appointments based on customer availability and workshop capacity. Coordinate with the service team to ensure efficient workflow. Customer Updates: Keep customers informed about the status of their vehicles during the service process. Communicate any additional repairs or adjustments that may be necessary. Upselling and Cross-Selling: Recommend additional services or products that align with customers' vehicle maintenance needs. Identify opportunities for upselling and cross-selling based on vehicle condition and manufacturer recommendations. Quality Control: Conduct quality checks on completed services to ensure they meet the required standards. Address any issues or concerns raised by customers regarding service quality. Documentation: Maintain accurate records of customer interactions, service recommendations, and service history. Complete all necessary paperwork and documentation related to customer service transactions. Qualifications: High school diploma or equivalent; additional education in automotive technology or customer service is a plus. Proven experience as a Service Advisor in an automotive service center. Strong knowledge of automotive systems and maintenance requirements. Excellent communication and interpersonal skills. Customer-focused with the ability to build trust and rapport. Proficient in using computer systems and service management software. Additional Requirements: Familiarity with warranty processes and manufacturer service guidelines. Ability to handle challenging customer situations with professionalism. Strong organizational skills and attention to detail. Willingness to stay updated on industry trends and service procedures.