Branch Manager Job Opening in Malappuram

A Branch Manager's job description in Malappuram, Kerala, India, would generally encompass a variety of responsibilities related to overseeing the operations of a branch office, ensuring its profitability, and managing a team of employees. Here's a typical job description for a Branch Manager in Malappuram: Position: Branch Manager Location: Malappuram, Kerala, India Job Description: 1. Operational Management: Oversee the day-to-day operations of the branch office, ensuring smooth functioning. Monitor and manage branch activities, including customer service, sales, and administrative tasks. Implement operational procedures to enhance efficiency and meet organizational goals. 2. Financial Management: Develop and execute strategies to achieve branch financial targets, such as revenue and profitability goals. Monitor branch budget and expenses, ensuring cost-effectiveness and adherence to financial guidelines. Analyze financial reports and metrics to identify areas for improvement and implement corrective actions. 3. Sales and Business Development: Drive sales efforts to meet or exceed branch sales targets. Develop and maintain relationships with existing customers to ensure customer satisfaction and retention. Identify and pursue opportunities for business growth and expansion within the branch's market area. 4. Team Management: Recruit, train, and manage branch staff, including sales representatives, customer service personnel, and administrative staff. Provide coaching and guidance to team members to enhance performance and achieve objectives. Foster a positive and collaborative work environment, promoting teamwork and employee engagement. 5. Compliance and Risk Management: Ensure compliance with regulatory requirements, company policies, and procedures. Implement measures to mitigate risks associated with branch operations, such as fraud prevention and security protocols. Conduct regular audits and reviews to maintain compliance and minimize risks. 6. Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs and concerns effectively. Resolve customer complaints or issues promptly, ensuring high levels of customer satisfaction. Identify opportunities to cross-sell or upsell products and services to existing customers. 7. Reporting and Communication: Prepare and submit regular reports on branch performance, including sales, expenses, and other key metrics. Communicate effectively with senior management, providing updates on branch operations, challenges, and opportunities. Collaborate with other departments or branches to ensure alignment and coordination of activities. Requirements: Bachelor's degree in Business Administration, Finance, or related field. Proven experience in branch management or a similar role, preferably in the banking, financial services, or retail industry. Strong leadership and managerial skills, with the ability to motivate and develop a high-performing team. Excellent communication, negotiation, and interpersonal skills. Sound knowledge of financial principles, regulations, and market trends. Ability to multitask, prioritize, and manage time effectively. Proficiency in computer applications, including MS Office and banking software.