Telecaller Job Opening in Haripad

A Telecaller, or Telemarketer, is a professional responsible for making outbound calls to potential or existing customers with the aim of promoting a product or service, generating sales, or gathering information. The job description for a Telecaller may vary depending on the industry and company, but generally includes the following responsibilities and qualifications: Job Responsibilities: Outbound Calls: Make outbound calls to prospective customers or clients using a prepared script to promote products, services, or gather information. Customer Engagement: Engage in effective and positive communication with customers to build interest and trust in the product or service being offered. Product Knowledge: Acquire and maintain a good understanding of the product or service being promoted to provide accurate information and answer customer queries. Sales Pitch: Present the features and benefits of the product or service in a compelling manner to persuade potential customers to make a purchase or take the desired action. Lead Generation: Identify and qualify leads by gathering relevant information and assessing potential interest in the product or service. Data Entry: Record and update customer information, interactions, and transactions in the company's database or Customer Relationship Management (CRM) system. Follow-up: Conduct follow-up calls with potential leads to nurture relationships and address any additional questions or concerns. Achieve Targets: Meet or exceed sales targets and quotas set by the company. Feedback: Provide feedback to the marketing and sales teams based on customer interactions to improve the effectiveness of campaigns and strategies. Qualifications and Skills: Communication Skills: Excellent verbal communication skills with a clear and pleasant speaking voice. Persuasion Skills: Ability to persuade and influence potential customers effectively. Product Knowledge: Understanding of the product or service being promoted. Listening Skills: Attentive listening to understand customer needs and concerns. Resilience: Ability to handle rejection and remain persistent in pursuing leads. Data Entry Skills: Basic computer skills and the ability to accurately enter and update customer information. Team Player: Collaborative attitude to work effectively with other team members. Target-oriented: Motivated to achieve and exceed sales targets. Adaptability: Ability to adapt to different scripts and handle various customer scenarios. Time Management: Efficiently manage time to make a high volume of calls and achieve daily/weekly targets.