Service Manager Job Opening in Kochi

As a Service Manager, you will be responsible for overseeing the service department of an automotive dealership or service center in Kochi. Your primary objective will be to ensure the efficient and effective delivery of high-quality service and maintenance for customer vehicles. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service management. Responsibilities: Team Leadership: Lead and manage a team of service advisors, technicians, and support staff, including hiring, training, scheduling, and performance management, to ensure the delivery of exceptional service to customers. Service Operations: Oversee all aspects of service operations, including vehicle intake, diagnosis, repair, maintenance, and quality control, to ensure that work is completed accurately, efficiently, and within established timeframes. Customer Service: Provide superior customer service by greeting customers, addressing inquiries and concerns, explaining service recommendations, and ensuring that customers are satisfied with the service experience from start to finish. Workshop Management: Manage the workflow and allocation of resources within the service department, including service bays, equipment, tools, and materials, to optimize productivity and minimize downtime. Technical Support: Provide technical guidance and support to service technicians and advisors, assist with complex diagnostics and repairs, and ensure that all work meets manufacturer standards and specifications. Parts Management: Coordinate with the parts department to ensure the availability of required parts and accessories for service jobs, monitor parts inventory levels, and manage parts ordering, stocking, and returns as needed. Quality Assurance: Implement quality assurance processes and procedures to ensure that all service work meets or exceeds quality standards, regulatory requirements, and customer expectations. Service Marketing: Develop and implement service marketing initiatives to promote service offerings, attract new customers, and increase service department revenue, in collaboration with the sales and marketing teams. Financial Management: Monitor service department performance against key performance indicators (KPIs), including revenue, profitability, productivity, and customer satisfaction, and take corrective actions as needed to achieve financial targets. Compliance: Ensure compliance with all applicable laws, regulations, and industry standards related to automotive service and repair, including safety, environmental, and consumer protection regulations. Requirements: Bachelor's degree in business, automotive technology, or a related field (preferred). Proven experience in automotive service management, with a minimum of [X years] experience in a supervisory or managerial role. Strong leadership and management skills, with the ability to inspire, motivate, and develop a high-performing team. Excellent communication, interpersonal, and customer service skills. Thorough knowledge of automotive systems, diagnostics, and repair procedures. Proficiency in computer applications, including automotive service management software. Analytical and problem-solving abilities, with a focus on continuous improvement. Customer-focused mindset, with a commitment to delivering exceptional service. Flexibility to work weekends, holidays, and extended hours as needed. Salary: Commensurate with experience and qualifications.