Service Advisor Job Opening in Vadakara

As a Service Advisor in Kuttiyady, you would be responsible for managing customer interactions and overseeing the service process for automotive maintenance and repairs. Here's a detailed job description: Job Responsibilities: Customer Service: Greet customers courteously, listen to their concerns, and provide personalized assistance throughout their service experience. Maintain a professional and friendly demeanor at all times. Vehicle Inspection: Conduct thorough vehicle inspections to assess maintenance needs and identify any necessary repairs or replacements. Communicate findings to customers in a clear and understandable manner. Service Recommendations: Based on inspection results and manufacturer guidelines, recommend appropriate maintenance services and repairs to address customers' concerns and ensure the optimal performance of their vehicles. Cost Estimation: Provide accurate cost estimates for recommended services, including parts, labor, and additional charges. Obtain customer approval for the proposed work and communicate any changes or updates as needed. Appointment Scheduling: Schedule service appointments for customers, ensuring efficient allocation of resources and timely completion of work. Coordinate with the service team to prioritize tasks and manage workload effectively. Parts Ordering and Inventory Management: Facilitate the ordering of parts and materials needed for repairs, ensuring availability and timely delivery. Maintain accurate records of parts inventory and usage to support efficient service operations. Work Coordination: Coordinate with service technicians to ensure smooth workflow and timely completion of repairs. Communicate customer expectations, service requirements, and special instructions to the service team. Customer Communication: Keep customers informed about the status of their vehicles throughout the service process, providing updates on repair progress, estimated completion times, and any additional work or charges. Quality Assurance: Conduct quality checks on completed work to ensure that repairs meet the highest standards of safety, reliability, and customer satisfaction. Address any concerns or issues promptly and effectively. Documentation and Reporting: Maintain accurate records of customer interactions, service history, work orders, and invoices. Prepare reports on service activities, including customer feedback and service metrics, to track performance and identify areas for improvement. Qualifications: Automotive Knowledge: Strong understanding of automotive systems, components, and maintenance procedures. Knowledge of different vehicle makes and models is advantageous. Customer Service Skills: Excellent interpersonal skills and a customer-focused approach to service delivery. Ability to build rapport with customers, address their needs effectively, and resolve conflicts professionally. Communication Skills: Clear and concise communication skills, both verbal and written. Ability to explain technical information in a simple and understandable manner for customers. Organizational Skills: Strong organizational and multitasking abilities to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment. Computer Proficiency: Proficiency in computer software applications, including service management systems, scheduling tools, and basic office software (e.g., Microsoft Office). Problem-Solving Skills: Analytical thinking and problem-solving abilities to diagnose vehicle issues, recommend solutions, and address customer concerns effectively. Attention to Detail: Keen attention to detail and accuracy in documenting service requests, preparing estimates, and maintaining records. Teamwork: Ability to work collaboratively with service technicians, parts personnel, and other team members to achieve common goals and deliver exceptional service to customers.