Guest Relation Executive Job Opening in Munnar

As a Guest Relations Executive in Munnar, you will be responsible for ensuring exceptional guest experiences and maintaining high levels of guest satisfaction. You will act as the primary point of contact for guests, providing assistance, information, and personalized services throughout their stay. Responsibilities: Greet guests upon arrival and ensure a smooth check-in process. Handle guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel facilities, services, and local attractions. Assist guests with special requests, such as restaurant reservations, transportation arrangements, and tour bookings. Maintain a positive and helpful attitude towards guests at all times. Coordinate with other departments to fulfill guest needs and preferences. Anticipate guest requirements and proactively offer assistance and recommendations. Handle cash and credit card transactions accurately and securely. Maintain cleanliness and organization at the reception desk and lobby area. Uphold the hotel's policies and procedures, ensuring compliance with safety and security regulations. Build rapport and establish strong relationships with guests to encourage repeat visits and positive reviews.