Customer Relation Executive Job Opening in Edappal

As a Customer Relation Executive in Edappal, Kerala, you will be responsible for managing customer relationships and ensuring their satisfaction with products or services. Your primary duties will include addressing customer inquiries, resolving complaints, and providing assistance to enhance the overall customer experience. Your communication skills, problem-solving abilities, and dedication to customer service will contribute to building long-lasting relationships and fostering customer loyalty. Responsibilities: Customer Engagement: Interact with customers via phone, email, chat, or in-person to address inquiries, provide information, and offer assistance. Build rapport and establish positive relationships with customers to understand their needs, preferences, and concerns. Issue Resolution: Respond to customer complaints, concerns, and feedback in a timely and empathetic manner. Investigate issues, troubleshoot problems, and provide appropriate solutions or resolutions to ensure customer satisfaction. Product Knowledge: Develop a deep understanding of company products or services to effectively address customer inquiries and provide accurate information. Educate customers about product features, benefits, and usage to enhance their understanding and satisfaction. Order Management: Process customer orders, requests, and returns accurately and efficiently. Coordinate with internal departments, such as sales, logistics, and operations, to ensure timely delivery and fulfillment of orders. Customer Follow-Up: Follow up with customers to ensure resolution of issues and satisfaction with products or services. Seek feedback from customers on their experience and use it to improve service delivery and processes. Customer Retention: Identify opportunities to upsell or cross-sell additional products or services to existing customers. Implement strategies to enhance customer retention and loyalty, such as loyalty programs or special promotions. Record Keeping and Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in CRM software or databases. Prepare reports, summaries, and analysis of customer feedback and trends for management review. Communication and Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to address customer needs and improve service delivery. Communicate customer insights, issues, and recommendations to relevant stakeholders to drive continuous improvement. Requirements: Proven experience in a customer service or customer relations role, preferably in a related industry or field. Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and empathetically. Strong interpersonal skills and the ability to build rapport and trust with customers. Problem-solving abilities and a proactive approach to addressing customer inquiries and issues. Empathy and patience in dealing with customer complaints and concerns. Familiarity with CRM software and customer support tools for managing customer interactions and records. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Bachelor's degree in Business Administration, Communication, or a related field is preferred. Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed to support customer needs.