Front Office Job Opening in Ramanattukara

As the Front Office Manager, you will play a pivotal role in ensuring the smooth operation of the front desk and reception area in a hospitality establishment. You will oversee all front office functions, including guest check-in and check-out, reservations, guest services, and administrative tasks. Your leadership, organizational skills, and attention to detail will contribute to creating a positive guest experience and maintaining high standards of service. Responsibilities: Guest Services: Greet guests warmly upon arrival and provide them with information about hotel facilities, services, and local attractions. Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. Process reservations, cancellations, and modifications accurately, following established procedures and policies. Address guest concerns and resolve issues effectively, escalating to management when necessary. Front Desk Operations: Manage the front desk operations, including staffing, scheduling, and training of front office personnel. Supervise front desk staff to ensure proper guest service standards are maintained at all times. Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues. Maintain accurate records of guest interactions, transactions, and room availability using property management systems (PMS). Ensure compliance with hotel policies, procedures, and regulations, including privacy and security protocols. Revenue Management: Maximize room revenue through effective management of room inventory, pricing strategies, and upselling techniques. Monitor room rates, occupancy levels, and market trends to make informed decisions on pricing and inventory allocation. Identify opportunities for revenue enhancement, such as promoting hotel amenities, packages, and upgrades. Review and approve billing statements, invoices, and guest accounts for accuracy and completeness. Administration: Oversee administrative tasks, including preparing reports, maintaining records, and handling correspondence. Manage the front office budget, including monitoring expenses, forecasting revenue, and controlling costs. Conduct regular audits of front office operations to ensure compliance with standards and identify areas for improvement. Implement and enforce policies and procedures related to front office operations, guest services, and staff conduct. Training and Development: Provide ongoing training and development opportunities for front office staff to enhance their skills and performance. Conduct regular performance evaluations and provide feedback to staff members to support their professional growth. Foster a positive work environment and promote teamwork, communication, and collaboration among front office staff. Requirements: Proven experience as a Front Office Manager, Front Desk Supervisor, or similar role in the hospitality industry. Excellent leadership, communication, and interpersonal skills. Strong organizational and multitasking abilities, with attention to detail. Proficiency in property management systems (PMS) and other relevant software. Knowledge of hotel operations, revenue management, and guest service standards. Ability to work flexible hours, including evenings, weekends, and holidays. Bachelor's degree in Hospitality Management or related field is preferred. Certification in hotel management or hospitality industry training programs is a plus.