Customer Relation Executive Job Opening in Pathanamthitta

As a Customer Relations Executive, you will play a pivotal role in maintaining and enhancing our relationships with customers. You will be responsible for ensuring a seamless experience for our customers from initial contact through to after-sales support. This role requires a combination of excellent communication skills, a strong customer service orientation, and the ability to effectively manage customer inquiries and concerns. Key Responsibilities: Serve as the primary point of contact for customers, responding to inquiries via phone, email, and other communication channels in a timely and professional manner. Build and maintain strong, long-lasting customer relationships, striving to understand their needs and preferences. Provide product information, pricing details, and assistance with the ordering process to customers, ensuring accuracy and clarity in all communications. Address customer complaints and concerns promptly and effectively, working to resolve issues to the satisfaction of the customer while adhering to company policies and procedures. Collaborate closely with internal teams, including sales, marketing, and operations, to ensure a coordinated approach to customer service delivery. Monitor customer feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the overall customer experience. Keep detailed records of customer interactions and transactions, maintaining accurate and up-to-date customer profiles in the CRM system. Stay informed about industry trends, competitor activities, and market developments to better serve customers and contribute to strategic decision-making. Qualifications: Bachelor's degree in business administration, marketing, or a related field preferred. Proven experience in a customer service or customer relations role, preferably in a similar industry. Excellent interpersonal and communication skills, with the ability to interact effectively with customers and internal stakeholders at all levels. Strong problem-solving abilities and a proactive approach to addressing customer issues. Proficiency in CRM software and other relevant tools for managing customer relationships. Ability to work independently with minimal supervision, as well as collaboratively within a team environment. Flexibility to adapt to changing priorities and manage multiple tasks simultaneously. Commitment to delivering exceptional service and exceeding customer expectations.