Job Description
We are looking for a reliable and result-oriented Telecaller to reach out to potential and existing customers. Your main goal is to promote our products or services, answer customer questions, generate sales leads, and build positive client relationships over the phone.
Key Responsibilities
• Outbound Calls: Make high-volume outbound calls to prospective or existing customers using approved scripts.
• Pitch & Promote: Present and explain product or service features clearly to drive sales or set up appointments.
• Handle Inquiries: Answer customer questions, address concerns, and resolve basic complaints professionally.
• Lead Generation & Follow-Up: Qualify leads, record customer feedback, and follow up with interested prospects.
• CRM Management: Log call outcomes, update customer details, and maintain accurate daily logs in the company database.
• Target Achievement: Meet or exceed daily and monthly calling, lead, or sales quotas.
Requirements & Qualifications
• Education: High school diploma, GED, or a Bachelor’s degree in any stream.
• Experience: Prior experience in telecalling, telesales, or customer service is preferred (freshers with good communication skills may apply).
• Language Skills: Proficiency in local languages and/or English with a clear, polite tone.
• Soft Skills: Active listening, strong persuasion, patience, and resilience when handling rejections.
• Technical Skills: Basic computer knowledge and familiarity with CRM software or spreadsheets.
Working Conditions
• Work Type: Office-based / Remote / Hybrid (depending on company policy).
• Shift: Standard day shift or rotational shifts.
If you want to customize this template, tell me:
• What industry or product is this for (e.g., real estate, EdTech, banking)?
• Is this inbound (receiving calls) or outbound (making calls)?
• What are the language requirements?