Job Description
• Claim Processing: Submit, track, and manage vehicle warranty claims with manufacturers or third-party providers using dealership management systems (e.g., IntelliDealer).
• Documentation & Verification: Verify vehicle 17-character VINs, service histories, and maintenance records to ensure compliance with warranty terms.
• Customer & Dealer Communication: Liaise with service advisors, mechanics, and manufacturer representatives regarding claim approvals, denials, and repair updates.
• Audit & Compliance: Maintain accurate records of warranty parts, core returns, and financial reimbursements to pass internal and manufacturer audits.
• Problem Solving: Resolve disputed or rejected claims by gathering additional technical data, repair orders, and diagnostic logs.