Job Description
Customer Communication: Serve as the main point of contact for inbound and outbound calls, emails, and chat queries.Relationship Building: Cultivate long-term customer loyalty by understanding client needs and ensuring positive brand experiences.Complaint Resolution: Handle customer grievances, troubleshoot issues, and escalate complex problems to senior teams when needed.Sales and Lead Generation: Make daily follow-up calls, pitch company products or services, and convert inquiries into confirmed sales or appointments.