Job Description
1. Act as the primary point of contact for customers regarding service and support.
2. Handle customer queries, complaints, and feedback
3. Coordinate with workshop teams to ensure timely resolution.
4. Maintain customer records, service history, and follow?up schedules.
5. Conduct regular telephonic and in?person follow?ups to improve customer retention.
6. Prepare monthly reports on customer satisfaction, complaints resolved, and retention metrics.
Qualifications
Any +2/degree/diploma with min.
2 years of experience in customer service or in sales (automobile industry preferred).