Job Description
Patient Guidance & Support: Guide patients through hospital procedures, policies, and billing counters, ensuring a smooth registration and admission journey.Counseling & Communication: Assist with patient counseling and maintain empathetic, professional communication to build trust.Feedback & Surveys: Conduct customer satisfaction surveys, collect feedback, and escalate unresolved complaints to management.Coordination: Work closely with doctors, public relations assistants (PRAs), nursing units, and administrative departments.Operational Monitoring: Monitor billing, store counters, and prescription tracking to ensure transparent patient service