Job Description
Claim Processing: File, track, and process warranty claims accurately through the Dealer Management System (DMS) as per manufacturer guidelines.Documentation & Verification: Inspect failed parts, collect required job card details, technician notes, and customer complaints to validate warranty eligibility.OEM Coordination: Liaise with Maruti Suzuki or manufacturer representatives for claim approvals, clarifications, and settlement statuses.Parts Management: Coordinate the tagging, storage, and return shipping of defective/replaced warranty parts as mandated by the principal company.Customer Support: Explain warranty coverage, inclusions, and exclusions to vehicle owners during servicing.Reconciliation: Track pending or rejected claims, coordinate resubmissions, and reconcile warranty accounts with the finance/accounts department.