Job Description
Job Overview
We are looking for an organized, polite, and energetic Reservation Assistant to join our front office or booking team. The ideal candidate will manage incoming bookings, handle guest inquiries, and ensure seamless scheduling for customers. This position is open for male candidates only.
Key Responsibilities
Booking Management: Handle and process reservations received via phone calls, emails, walk-ins, or online booking platforms accurately.
Guest Inquiries & Communication: Answer guest questions regarding availability, pricing, packages, amenities, and policies in a prompt and professional manner.
Schedule Coordination: Maintain up-to-date calendars, schedules, and reservation logs to prevent double-bookings or scheduling conflicts.
Confirmation & Follow-ups: Send booking confirmations, reminders, and follow-up messages to guests to ensure high attendance and satisfaction rates.
Guest Relations: Welcome guests warmly, assist with check-in procedures, and coordinate special requests with other departments.
Administrative Support: Maintain accurate records, handle billing or payment queries related to bookings, and generate daily/weekly occupancy reports.
Requirements & Qualifications
Gender: Male
Experience: Previous experience in customer service, front office, hospitality, or reservation handling (preferred).
Education: High school diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Key Skills:
Excellent verbal and written communication skills in English.
Strong organizational skills with high attention to detail.
Proficiency in computer applications, booking software, and MS Office (Excel, Word).
Ability to multitask, stay calm, and work efficiently in a fast-paced environment.
Personality: Polite, patient, presentable, and service-oriented.
What We Offer
Job Type: Full-time
Salary: Competitive salary package based on experience
Work Environment: Professional and supportive workplace setting