Job Description
A Telecalling Team Leader role is open to both male and female candidates. Selection is based purely on your communication skills, experience, and leadership abilities rather than gender.
Key Details & Requirements:
Experience: Generally requires 1 to 3 years of prior experience as a telecaller, customer support executive, or a similar role. Having some background in handling a team or mentoring juniors is a major advantage.
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Language Skills: Good spoken English (along with local languages like Malayalam) is essential for managing team communications, client escalations, and performance reports.
Monitoring daily call metrics and targets.
Coaching and guiding team members to improve performance.
Handling escalated customer queries or complex calls.
Maintaining attendance and daily productivity reports.