Job Description
We are hiring an experienced and customer-focused Jewellery Client Service Manager to join our Jewellery Showroom in Kozhikode. Male candidates are preferred for this position. The ideal candidate should have excellent communication, leadership, and customer relationship management skills, with a passion for delivering exceptional client service. Key responsibilities include managing customer interactions, resolving client queries and concerns, ensuring a premium showroom experience, coordinating with the sales team, handling after-sales service, maintaining customer records, managing loyalty programs, and building long-term relationships with high-value clients. The role also involves monitoring service quality, training customer service staff, preparing service reports, and ensuring compliance with company policies and showroom standards. Candidates with experience in the jewellery, luxury retail, or premium customer service industry will be preferred. Strong problem-solving, organizational, and team management skills are essential. We offer a competitive salary, career growth opportunities, and a professional work environment focused on customer excellence.