Job Description
A Front Office Manager is responsible for overseeing the front desk and guest-facing operations of a hotel, resort, hospital, office, or other service-oriented organization.
Supervising front office staff (receptionists, guest service agents, concierge, etc.)
Managing guest check-ins, check-outs, and reservations
Handling customer complaints and ensuring guest satisfaction
Scheduling staff shifts and monitoring performance
Maintaining records, reports, and front office procedures
Coordinating with housekeeping, sales, and other departments
Ensuring compliance with company policies and service standards
Managing cash handling, billing, and daily revenue reports