Job Description
About Us
Cloud Matrix Technologies is a growing digital transformation partner specializing in custom web development, mobile apps, digital marketing, and enterprise solutions like our cafe management system, Tap2Bill. We pride ourselves on delivering 100% customized solutions and lifetime support to our clients.
We are looking for a dedicated and communicative Customer Relationship Executive to join our team. In this role, you will be the primary bridge between our technical team and our business clients, ensuring high satisfaction, smooth onboarding, and strong long-term partnerships.
Core Responsibilities
Client Onboarding & Training: Guide new clients through our software products (such as Tap2Bill) and custom applications, ensuring they understand how to use the platforms effectively.
Relationship Management: Maintain regular communication with our 100+ growing client base to gather feedback, understand their evolving tech needs, and ensure high retention.
Query Resolution: Act as the first point of contact for client queries or technical issues, coordinating closely with our internal development and support teams to provide quick resolutions.
Service Coordination: Educate existing clients on updates, new feature releases, or additional services (like Digital Marketing or iOS/Android updates) that could benefit their business.
Data Documentation: Maintain accurate records of client interactions, feedback, and support tickets to help improve our overall product delivery.
Key Requirements
Education: Graduate in Business Administration, IT, Communications, or a related field.
Experience: 0 to 2 years of experience in customer support, client relationship management, or a front-facing business role (experience in the IT/Software sector is a plus but not mandatory).
Communication Skills: Excellent verbal and written communication skills. Fluency in the local language (Tamil) is highly preferred for client interaction, along with a good command of English.
Soft Skills: A warm, empathetic, and patient personality with strong problem-solving skills and the ability to handle client grievances gracefully.
Tech-Savvy: Quick learner who can easily understand how web/mobile applications work in order to explain them clearly to non-technical clients.
Benefits & Work Culture
Fixed Daytime Hours: Safe and structured general shift timing from 9:00 AM to 6:00 PM.
Professional Growth: Direct exposure to the fast-growing tech and software-as-a-service (SaaS) industry.
Supportive Environment: Work alongside a passionate, innovative team committed to meaningful digital transformations.