Job Description
Key Responsibilities: * Contact customers via phone to remind and follow up on pending payments. * Explain outstanding balances and payment options to customers. * Negotiate payment plans when necessary and ensure timely collections. * Maintain accurate records of customer interactions and payment commitments. * Update collection status and customer information in the system. * Handle customer queries related to outstanding payments professionally. * Escalate difficult or unresolved cases to the concerned department. * Achieve assigned collection targets within the given timeline. * No field work