Job Description
Admin CRM Manager – PhD Assistance Company We are looking for an Admin CRM Manager who can take complete ownership of our CRM operations while ensuring strong administrative control across teams. This role is designed for someone who can bring structure, accountability, and consistency into daily processes, especially in a target-driven and performance-oriented environment. As an Admin CRM Manager, you will act as the central point of coordination between management, CRM teams, and other departments. Your primary responsibility will be to ensure that all CRM activities—from data entry to lead tracking and report generation—are executed accurately and on time. At the same time, you will oversee administrative workflows to ensure smooth day-to-day operations without delays or gaps. You will be responsible for monitoring team performance, tracking KPIs, and ensuring that every activity is properly recorded and aligned with business goals. This role requires a strong focus on process management, where you will identify inefficiencies, implement improvements, and maintain standard operating procedures across the department. In addition, you will handle reporting and documentation, ensuring that all data is well-organized, updated, and readily available for management review. You will also play a key role in guiding the team, maintaining discipline, and ensuring that targets are achieved through proper planning and execution. This position demands someone who is highly organized, detail-oriented, and capable of managing both people and systems effectively. The ability to handle pressure, manage multiple responsibilities, and maintain accuracy in operations is essential. What makes you a strong fit You are someone who understands how CRM systems work beyond just data entry—you know how to use them to drive performance. You are comfortable managing teams, enforcing accountability, and ensuring that no task is missed or delayed. You have a practical approach to problem-solving and can quickly bring order to unstructured workflows. Ideal Background Candidates with a background in administration, CRM operations, or team management will be preferred. Experience in service-based industries, especially in education, consulting, or research support, will be an added advantage. A minimum of 3–6 years of relevant experience is expected, along with strong communication skills and basic technical knowledge of CRM tools and reporting systems.