-
Job Id
2290938 -
Company Type
Marketing Firm -
Job Type
Full Time -
Post Date
09 March 2026
Support Operations Executive Job Opening in Kochi
Kochi, Kerala
Full Time
-
Food & AccommodationNO
-
Monthly Salary₹ 10000 - ₹ 16000
-
Required GenderFemale
-
QualificationGraduation- FRESHER
Job Description
Job description:
Job description:
Job Summary:The Support Operations Executive will manage backend operations and provide end-to-end operational support for a B2B fintech platform. This role involves direct client interaction, transaction support, issue investigation, and close coordination with internal technical and product teams to ensure smooth operations and high client satisfaction.
Key Responsibilities:
Handle client queries related to transactions, settlements, APIs, reports, and platform usage
Monitor backend systems, transaction flows, and operational dashboards
Investigate transaction failures, delays, mismatches, and operational issues
Coordinate with product and risk teams for timely issue resolution
Provide regular updates to clients on issue status and resolution timelines
Adhere to company policies, data privacy standards, and regulatory guidelines
Qualifications & Skills:
Graduates in any discipline
Good communication and client-handling skills
Language proficiency:
Malayalam preferred
Hindi/English/Tamil is an added advantage
Basic system and operational understanding preferred
Salary & Benefits:
Attractive salary package
Accommodation provided by the company (as per terms and conditions)
Rotational shift allowance for shifts up to 10:00 PM
Working hours: 8.5 hours per day
Working days: Monday to Sunday with one weekly off (shift-based)
Opportunity to work in a growing fintech environment
Learning and career growth opportunities
Job Types: Full-time, Permanent, Fresher
Work Location: In person
Job Types: Full-time, Fresher
Work Location: In person
Support Operations Executive jobs in Kochi. Full Time Support Operations Executive Job Opportunities in Kochi. Male/Female Support Operations Executive job vacancies in Kochi. Support Operations Executive job near me in Kochi.
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