Job Description
Job description: Job description: Job Summary:The Support Operations Executive will manage backend operations and provide end-to-end operational support for a B2B fintech platform. This role involves direct client interaction, transaction support, issue investigation, and close coordination with internal technical and product teams to ensure smooth operations and high client satisfaction. Key Responsibilities: Handle client queries related to transactions, settlements, APIs, reports, and platform usage Monitor backend systems, transaction flows, and operational dashboards Investigate transaction failures, delays, mismatches, and operational issues Coordinate with product and risk teams for timely issue resolution Provide regular updates to clients on issue status and resolution timelines Adhere to company policies, data privacy standards, and regulatory guidelines Qualifications & Skills: Graduates in any discipline Good communication and client-handling skills Language proficiency: Malayalam preferred Hindi/English/Tamil is an added advantage Basic system and operational understanding preferred Salary & Benefits: Attractive salary package Accommodation provided by the company (as per terms and conditions) Rotational shift allowance for shifts up to 10:00 PM Working hours: 8.5 hours per day Working days: Monday to Sunday with one weekly off (shift-based) Opportunity to work in a growing fintech environment Learning and career growth opportunities Job Types: Full-time, Permanent, Fresher Work Location: In person Job Types: Full-time, Fresher Work Location: In person