URGENT FOR BRANCH MANAGER POST AT SALEM LOCATION Job Opening in Dharmapuri

A Relationship Manager (RM) builds and strengthens long-term partnerships with clients to drive retention, satisfaction, and revenue growth. They act as the primary contact, resolving issues, upselling/cross-selling products, and understanding client needs to improve service. Key roles include managing portfolios, conducting reviews, and identifying new business opportunities. Key Responsibilities Client Relationship Building: Maintain strong, long-term relationships and act as the main point of contact. Customer Satisfaction & Retention: Address and resolve customer complaints, queries, and issues promptly. Business Development: Identify opportunities to upsell and cross-sell services to existing clients. Strategy & Analysis: Analyze client data, trends, and feedback to improve service and develop retention strategies. Internal Collaboration: Coordinate with marketing, sales, and product teams to meet client needs. Reporting: Monitor, report, and document client interactions, sales performance, and service delivery. Required Skills and Qualifications Communication & Interpersonal Skills: Excellent verbal and written communication, with strong negotiation and interpersonal skills. Problem-Solving: Ability to resolve conflicts, anticipate issues, and offer proactive solutions. Experience: Proven experience as a Relationship Manager, Customer Service Representative, or in a similar role. Technical Proficiency: Knowledge of CRM software and Microsoft Office. Education: A degree in Marketing, Management, Communications, or a related field. Common Industries Banking and Finance Technology/SaaS Automotive Professional Services

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