Urgent for BPO voice process at Salem Job Opening in Chennai

A BPO Voice Process Associate handles inbound/outbound customer calls to resolve inquiries, complaints, or provide product information. Key responsibilities include maintaining high customer satisfaction, adhering to quality standards, achieving targets, and working in rotational/night shifts. Excellent communication, active listening, and basic computer skills are required. Job Title: BPO Voice Process Executive / Customer Support Associate Key Responsibilities: Customer Interaction: Handle inbound calls to resolve queries or outbound calls for sales/service. Problem Resolution: Address complaints and troubleshoot issues efficiently. Data Management: Maintain accurate records of customer interactions and update databases. Product Knowledge: Provide accurate information about products/services. Compliance: Adhere to company policies and regulatory requirements. Goal Achievement: Meet key performance indicators (KPIs) such as average handling time (AHT) and customer satisfaction (CSAT) scores. Required Skills and Qualifications: Communication: Excellent verbal and written English communication skills. Accent: Neutral or American/British accent may be preferred. Soft Skills: Strong, empathetic listening and problem-solving skills. Technical Skills: Basic knowledge of computers, MS Office, and internet navigation. Flexibility: Willingness to work in 24/7 rotational shifts, including night shifts. Educational Requirements:

Urgent vacancy for BPO voice process at Salem jobs in Chennai. Full Time Urgent vacancy for BPO voice process at Salem Job Opportunities in Chennai. Male/Female Urgent vacancy for BPO voice process at Salem job vacancies in Chennai. Urgent vacancy for BPO voice process at Salem job near me in Chennai.