-
Job Id
2018662 -
Company Type
Four Star Hotel -
Job Type
Full Time -
Post Date
20 November 2025
GRE Job Opening in Kochi
Kochi, Kerala
Full Time
-
Food & AccommodationYES
-
Monthly Salary₹ 14000 - ₹ 16000
-
Required GenderMale
-
QualificationHotel Management Degree, Hotel Management Diploma, Aviation Degree, Aviation Diploma, Hospitality Skill Course
Job Description
A Guest Relations Executive (GRE) in a hotel is a customer-facing role responsible for ensuring a guest has a comfortable, satisfying, and memorable stay. This includes tasks like welcoming guests, handling complaints, managing VIP guest services, and providing information about the hotel and local attractions to build guest loyalty. Guest welcome and check-out: Greeting guests warmly upon arrival and providing a fond farewell during checkout.
Guest assistance: Helping guests with specific tasks like confirming travel plans, taking messages, and providing information about the hotel's amenities and city attractions.
Complaint resolution: Handling guest complaints and concerns in an efficient and timely manner to ensure guest satisfaction.
VIP services: Overseeing VIP guests, including pre-registration formalities and ensuring their needs are met.
Information management: Maintaining detailed knowledge of the hotel and local area, including current promotions, room rates, and city attractions.
Service recovery: Collecting feedback and taking immediate action to resolve any service issues.
Special touches: Making occasions like birthdays and anniversaries special through personalized touches.
GRE jobs in Kochi. Full Time GRE Job Opportunities in Kochi. Male/Female GRE job vacancies in Kochi. GRE job near me in Kochi.
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