Collection Executive Job Opening in Kodungallur

Job Description: Collection Executive Overview The Collections Executive will be responsible for managing and collecting outstanding debts from customers. This role requires strong negotiation skills, communication, and a persistent, yet professional approach to debt Collection, ensuring compliance with all company and regulatory guidelines. Key Responsibilities Debt Collection: Contact customers via phone calls, emails, and in-person visits (depending on the role/industry) to negotiate repayment plans and Collect funds. Manage a portfolio of assigned accounts, prioritizing cases. Document all collection efforts, customer interactions, and payment commitments accurately in the collection system. Customer Interaction & Negotiation: Maintain a professional and empathetic attitude while negotiating with debtors to find mutually agreeable solutions for repayment. Handle customer queries and disputes related to outstanding balances. Explain contractual terms and consequences of non-payment clearly to customers. Compliance & Reporting: Ensure all collection activities adhere strictly to internal policies, as well as local and national laws regarding debt collection. Prepare and submit regular reports on collection activities, recovery rates, and accounts receivable status to management. Identify potential skip accounts and initiate skip tracing procedures if necessary. Process Improvement: Collaborate with the sales, accounting, and legal teams to resolve collection issues and improve the overall credit and collection process. Required Qualifications & Skills Essential Education: SSLC ,diploma or equivalent; and Above Experience/ Freshers can apply : Proven experience (typically 1-3 years) in a collection, accounts receivable, or customer service role, preferably in [Specify Industry, e.g., banking, finance, BPO, telecom]. Communication: Excellent verbal and written communication skills in [Regional Language]. Negotiation: Strong persuasion and negotiation skills with the ability to handle difficult conversations professionally. Technical Proficiency: Competent in using collection management software or CRM systems.(Training Provided and easy to Handle) Desirable Knowledge of fair debt collection practices and relevant consumer protection laws. Ability to work under pressure and meet strict collection targets/goals. High level of integrity and a strong sense of urgency. Number of accounts successfully brought current.

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