-
Job Id
1908426 -
Company Type
Logistics service -
Job Type
Full Time -
Post Date
03 October 2025
Assistant Team Lead Job Opening in Kottayam
Kottayam, Kerala
Full Time
-
Food & AccommodationNO
-
Monthly Salary₹ 16000 - ₹ 24000
-
Required GenderMale
-
QualificationPlus two
Job Description
Key Responsibilities
1. Team Expansion & Onboarding
Identify and recruit skilled Delivery Executives.
Conduct hiring drives in coordination with HR.
Ensure timely onboarding, documentation, and training compliance.
2. Performance Management
Monitor and evaluate Delivery Executives’ performance (SLA adherence, delivery accuracy, customer satisfaction).
Provide feedback, coaching, and implement Performance Improvement Plans (PIP).
Maintain rider attendance, attrition records, and productivity reports.
3. Operational Efficiency
Ensure seamless day-to-day operations across delivery centers.
Optimize routes, schedules, and vehicle utilization for maximum efficiency.
Track daily load allocation, minimize rollovers, and ensure SLA achievement.
4. Training & Development
Conduct induction training for new hires.
Provide refresher sessions on safety, customer service, and compliance.
Build a continuous learning culture among the team.
5. Ground Operations (Hands-On Duties)
Loading & Unloading: Supervise and assist in shipment loading/unloading activities to ensure accuracy.
Dispatching Shipments: Monitor and oversee the timely dispatch of all shipments.
Auditing Shipments: Conduct regular shipment audits to reduce errors, misroutes, and lost cases.
Cash Handling: Ensure regular collection and secure cash deposits in line with company policies.
6. Communication & Escalation
Act as a bridge between Delivery Executives and Management.
Communicate daily/weekly operational targets and updates.
Resolve operational issues promptly (vehicle shortages, manpower gaps, customer escalations).
Assistant Team Lead jobs in Kottayam. Full Time Assistant Team Lead Job Opportunities in Kottayam. Male/Female Assistant Team Lead job vacancies in Kottayam. Assistant Team Lead job near me in Kottayam.
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