Mobile Technician Job Opening in Thiruvananthapuram

We specialize in diagnosing and fixing hardware and software issues, including screen replacements, battery replacements, software updates, and troubleshooting various technical problems. As a Mobile Technician at our service center, you will play a crucial role in delivering prompt and reliable repair services to our customers. Job Description: As a Mobile Technician, you will be responsible for diagnosing, repairing, and servicing a wide range of mobile devices, including smartphones, tablets, and other handheld gadgets. Your primary duties will include troubleshooting technical issues, performing repairs and replacements, and ensuring that devices are restored to full functionality. You will work closely with customers to understand their device problems and provide effective solutions while adhering to quality standards and timelines. Key Responsibilities: Diagnosis and Assessment: Inspect and assess mobile devices to identify hardware and software issues, including screen damage, battery problems, charging issues, software glitches, and connectivity issues. Use diagnostic tools, testing equipment, and software applications to diagnose problems accurately and recommend appropriate repair solutions. Repair and Maintenance: Perform hardware repairs and replacements, including screen replacements, battery replacements, camera repairs, charging port repairs, and speaker replacements, following manufacturer guidelines and safety protocols. Conduct software troubleshooting and repairs, including software updates, firmware installations, data backups, and data recovery services. Clean and maintain mobile devices, removing dust, debris, and moisture, and applying protective coatings as needed to prevent damage and ensure longevity. Component-Level Repair: Disassemble and reassemble mobile devices to access internal components and perform component-level repairs, such as soldering, micro-soldering, and chip-level repairs, to address complex hardware issues. Repair or replace damaged components, including logic boards, connectors, IC chips, and flex cables, using specialized tools and equipment. Customer Service: Interact with customers in a friendly and professional manner, listening to their concerns, explaining repair options, and providing estimates for repair costs and turnaround times. Keep customers informed about the status of their repairs, provide updates on repair progress, and answer any questions or concerns they may have. Quality Assurance: Ensure that all repairs are performed to the highest quality standards, adhering to manufacturer specifications and industry best practices. Test repaired devices thoroughly to verify functionality, performance, and reliability, and address any issues or defects before returning devices to customers. Documentation and Reporting: Maintain accurate records of all repairs, including details of services performed, parts used, repair costs, and customer information, using computerized systems or manual logs. Generate repair reports, invoices, and receipts for customers, documenting repair procedures, warranties, and service agreements as needed. Qualifications: Previous experience as a mobile technician, cell phone repair technician, or electronics technician preferred. Proficiency in diagnosing and repairing mobile devices, including smartphones, tablets, and other handheld gadgets. Strong technical skills and knowledge of mobile device components, circuits, and troubleshooting techniques. Familiarity with mobile operating systems, including iOS and Android, and software applications for diagnostics and repair. Ability to use specialized tools and equipment for mobile device repair, including screwdrivers, spudgers, heat guns, and soldering irons. Excellent problem-solving and critical-thinking abilities. Good communication and customer service skills. Attention to detail and accuracy in repair work. Availability to work flexible hours, including weekends and holidays. Benefits: Competitive salary based on experience and skills. Opportunities for training and professional development in mobile device repair. Supportive work environment with opportunities for advancement. Potential for additional benefits such as performance bonuses and employee discounts.