Food and Beverage Services Job Opening in Ernakulam

We are committed to providing guests with outstanding service and culinary delights in a welcoming atmosphere. As part of our team, Food and Beverage Service Staff play a vital role in ensuring that every guest receives impeccable service and enjoys a memorable dining experience. Job Description: As a member of our Food and Beverage Service Staff, you will be responsible for delivering exceptional service to our guests in the restaurant. Your primary objective will be to provide attentive and personalized service, ensuring that guests' needs are met and that they have an enjoyable dining experience from start to finish. Key Responsibilities: Greeting and Seating Guests: Welcome guests as they arrive, escort them to their tables, and assist with seating arrangements while maintaining a warm and friendly demeanor. Taking Orders: Present menus to guests, provide recommendations, and take food and beverage orders accurately and efficiently. Serving Food and Beverages: Deliver orders promptly to guests, ensuring that meals and beverages are served according to established standards and presentation guidelines. Providing Information: Offer detailed information about menu items, including ingredients, preparation methods, and special dietary options, and answer any questions guests may have. Upselling and Recommending: Suggest additional items, specials, or wine pairings to enhance guests' dining experiences and increase sales revenue. Ensuring Guest Satisfaction: Anticipate guests' needs, respond promptly to requests, and address any concerns or complaints with professionalism and courtesy. Maintaining Cleanliness: Maintain cleanliness and organization in the dining area, including tables, chairs, condiment stations, and service stations, throughout service hours. Processing Payments: Process guest payments accurately and efficiently, including cash, credit/debit cards, or digital payment methods, and issue receipts as necessary. Collaborating with Team: Coordinate with kitchen staff, bartenders, and other service team members to ensure smooth service flow and timely delivery of orders. Adhering to Safety Standards: Follow food safety and hygiene protocols, as well as restaurant policies and procedures, to maintain a safe and sanitary dining environment for guests and staff. Qualifications: Previous experience in food and beverage service or hospitality industry preferred. Excellent communication and interpersonal skills, with a customer-centric attitude. Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks. Strong attention to detail and commitment to delivering high-quality service. Knowledge of food and beverage menus, including wine and cocktail offerings. Basic math skills for processing payments and handling cash transactions. Flexibility to work evenings, weekends, and holidays as required. Minimum education requirement: High school diploma or equivalent. Benefits: Competitive hourly wage with opportunities for tips. Employee meal discounts and incentives. Training and development opportunities for career advancement. Friendly and inclusive work environment with supportive team members. Opportunity to be part of a renowned restaurant brand committed to excellence in dining experiences.